![]() We do not have access to this information and can’t troubleshoot this for you. Only Apple can access your Apple ID and purchase history. If you feel that you are seeing this message in error, please contact Apple support. You need to log out of the App Store and sign in with the Apple ID you used to buy Things 3 originally. You purchased Things 3 with a different Apple ID than the one you are currently using.You no longer own the app, and are not eligible to receive updates for the app you no longer own. You requested a refund for Things 3 from Apple in the past.Things 3 cannot be updated because it was refunded or purchased with a different Apple ID”, it can mean: If there’s a warning that says “ Cannot update app. As a developer, we have no way of checking your Apple ID to find out why an app update is not showing up for you – sorry! “Cannot update app” ![]() They are the only ones with access to your Apple ID and purchase history. If you’re on iOS 12.1 or 13, or on macOS 13 or later, and can’t see updates after going through all the troubleshooting steps, please reach out to Apple’s support team. Users on earlier OS versions will not see any Things updates released after August 11, 2021. ![]() If none of these steps help you locate the update Things, please make sure you are running at least iOS 12.1 or macOS 13 ( minimum requirements). Go to the App Store’s Today tab > user icon → Purchased and then search for Things in your list of purchases.Make sure that you are signed into the App Store with the same Apple ID that you used to buy the app originally.Then go to App Store → Updates to download the update. Sign out of the App Store (not iCloud) and back in.On a Mac, open App Store → Updates and hit ⌘ Cmd R to refresh the page.If you don’t see the new Things update in the Updates tab on the App Store, here are some things you can try: As they have full control over the App Store, they are the only ones who can assist you with a resolution of this issue. If none of these steps help, please follow Apple’s own troubleshooting guidelines, or reach out to their support team. Some users found the steps on this page to be helpful.There’s always a good chance that other users are affected, and might have found a workaround that will also help you. Check Apple’s support forums through this link here.Drag Things from the Applications folder to the Trash, then try downloading Things again from your list of previous purchases.Download any free app, and then try downloading Things again. ![]()
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